Payment

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

Please contact us to get the latest information on your desired trip.

Preparation

Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable

Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

Reservation

Cancellations must be made in writing – by e-mail or by personal arrival at the agency .

If the Client cancels or stops the journey, he must do so in writing, by e-mail or by personal arrival at the Agency. The date of written cancellation is the basis for the calculation of cancellation charges that will be charged by the Agency according to the following conditions (percentage of the total price of the arrangement):

  • 30 or more days before arrival: 35%
  • 15-29 days before arrival: 50%
  • 8 – 14 days before arrival: 75%
  • 1-7 days before arrival or no show: 100%

Failure to travel without prior cancellation means that the Agency will keep 100% of the payments regardless of the reason or reasons for the withdrawal.

Cancellation by the agency

Travel programs are subject to change depending on the abilities and desires of the group, weather conditions, natural disasters, special events and the like. We reserve the right to change the program without prior notice due to security issues.

If there are significant changes or cancellations of the arrangement reserved by the client, the agency will inform the client as soon as possible and offer him some of these options:

– the client will be offered a substitute arrangement or a trip according to his preferences

– the time and date of departure will be shifted to the client and offered an identical excursion with the one selected previously

– In any case, the client may or may accept a substitute arrangement, or may accept an identical excursion, such as canceled in another term.

– If the client does not want any of these excursions, he / she is obliged to notify the agency of his / her decision within 7 days of the submitted bid by the agency, and can completely cancel the reservation, with full refund.

-In case of weather, and extraordinary circumstances that could not be anticipated or avoided or occurred just before the start of the trip, the agency will postpone the activity, if possible, for a day or two before or after the reserved date. If the change of time is not possible, the client will be refunded in full.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

Weather

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.